Leaders and Managers: The Time Factor
Last year I was introduced to a simple, yet powerful concept describing the breakdown of how a person in charge of people or a process (manager and/or leader) should spend their time. It is powerful in...
View ArticleDeveloping and Empowering Leaders – Richard Branson (Part 1)
Richard Branson recently stated that coaching senior managers can be difficult for various reasons, not the least of which is the difficulty in finding an uninterrupted period of time to conduct and...
View Article11 Key Leadership and Customer Experience Mantras
This week I am attending the IQPC Customer Experience Management Conference in Sydney. I was fortunate enough to be invited to be a guest speaker during the Focus Day on Monday and presented on the...
View ArticleLeadership, Employee Engagement and Customer Service
I attended last years IQPC Customer Experience Management Conference in Sydney and thoroughly enjoyed the content. I learned a lot. There were many great speakers. Many of them focused on the what –...
View ArticleRoles, Structure and Instinct…Be Like a Bee
In my front garden is a small bush. As we enter the early stages of Spring, it has come into full bloom. The plant is covered in bunches of small, white, delicate flowers. I can see the bush from my...
View ArticleLeadership Greatest Hits: 2012 CoachStation Highlights
Like many of you, I have spent some time over the past weeks reflecting on 2012 and planning for next year. As cliche’d as it may be, the years do seem to be passing more and more quickly, although I...
View ArticleLeadership Traits, Skills and Attributes – Poll
Late last year I ran a poll via LinkedIn asking the question: what is the most important leadership trait, skill or attribute that you would like to see developed and improved in 2013? I was very...
View ArticleLeadership and Managing Redundancies
These are challenging times! It seems that, at least in Australia, we are yet to fully recover the confidence levels that existed before the financial crisis of a few years ago. This has led to less...
View ArticleDoes Leadership Intent Equal Business Success?
Not really! The consistently large gap between behaviours, intent, desired culture and reality remains an issue. I was flying home to Brisbane last week and had the opportunity to read the latest...
View ArticleAre We Setting Our Leaders Up For Success?
People get hired or promoted into leadership roles every day. Sadly, when they get the job they may get little or no training on how to lead a team. (1) The opportunity to develop our future leaders...
View ArticleThe Leader / Employee Divide: Who’s Managing Who?
One of the biggest challenges for any manager or leader is the relationship they have with their team members. We often read about the need for leaders to be open, self-aware, honest and possess...
View ArticleLeadership: Setting Standards and Expectations
One of the biggest challenges for managers who are learning to lead is developing the ability to set expectations and standards and then hold people accountable to these expectations. Understanding the...
View ArticleExpectations, Accountability and Leadership
As a leader, you are required to clearly set expectations and standards for your team and each individual employee. We continue to see that this is an area within organisations that is not as...
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Developing and Empowering Leaders – Richard Branson (Part 1)
Sir Richard Branson at the eTalk Festival Party, during the Toronto International Film Festival. (Photo credit: Wikipedia)Richard Branson recently stated that coaching senior managers can be difficult...
View ArticleClik here to view.
11 Key Leadership and Customer Experience Mantras
This week I am attending the IQPC Customer Experience Management Conference in Sydney. I was fortunate enough to be invited to be a guest speaker during the Focus Day on Monday and presented on the...
View ArticleClik here to view.
Leadership, Employee Engagement and Customer Service
I attended last years IQPC Customer Experience Management Conference in Sydney and thoroughly enjoyed the content. I learned a lot.There were many great speakers. Many of them focused on the what –...
View ArticleClik here to view.
Roles, Structure and Instinct…Be Like a Bee
In my front garden is a small bush. As we enter the early stages of Spring, it has come into full bloom. The plant is covered in bunches of small, white, delicate flowers. I can see the bush from my...
View ArticleClik here to view.
Leadership Greatest Hits: 2012 CoachStation Highlights
Like many of you, I have spent some time over the past weeks reflecting on 2012 and planning for next year. As cliche’d as it may be, the years do seem to be passing more and more quickly, although I...
View ArticleClik here to view.
Leadership Traits, Skills and Attributes – Poll
Late last year I ran a poll via LinkedIn asking the question: what is the most important leadership trait, skill or attribute that you would like to see developed and improved in 2013? I was very...
View ArticleLeadership and Managing Redundancies
These are challenging times! It seems that, at least in Australia, we are yet to fully recover the confidence levels that existed before the financial crisis of a few years ago. This has led to less...
View Article
